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Sunday, July 10, 2011

4 Ways to Better Employee Management

In any restaurant, aside from the all-too-important FOOD, the service is one that is scrutinized a lot.

We may not be far from automating our restaurants but at this time, we still need actual human beings to serve the food and cook and buss and clean up. Therefore, our employees still play a major role. Motivating and managing your employees need to be approached in a proactive manner.

Here are Five Things to remember when dealing with employees.

1. BE FAIR.
Employees are very wary of salaries, benefits, reprimands and recognition. First, giving employees the proper salary according to legal minimum requirements. Giving employees the minimum wage at least will be less of a headache for employers. Being fair will also mean giving the same benefits and applying the same policies to all.

2. BE CONSISTENT.
One company principle that should be applied to all the sections and functions in a restaurant is CONSISTENCY. Consistent, standard taste, portion and timing of food, consistent service. Consistency also applies to employee discipline and recognition. This can be addressed with an employee handbook which should set the rules as to how employees will be dealt with when they do something right and wrong. They should be recognized for great service efforts and reprimanded accordingly for misbehavior or incorrect delivery of service.

3. BE CLEAR.
Again, this goes back to having an employee handbook which should contain everything about employee standards of conduct, uniform, disciplinary action matrix and the like.

4. BE A GOOD EXAMPLE.
Employees need to see that owners and managers "walk their talk". When they see their leaders being foul or disrespectful to guests, it will be like giving them "permission" to do the same. Owners and managers need to be great examples to their staff.

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