The Water Situation

We all know that water has become more precious nowadays than it did 20 or 30 years ago. As a major component in this industry, the policies that govern service of water has changed.

Before, once a guest is seated, water is automatically served. When the glass gets half empty, the

waiter comes to refill the glass right away. All, of course, in the desire to give outstanding service.

Times have changed, of course. Water has become expensive, the source fragile that we have to buy bottled water as well.

When asked now about service policy on water, I would answer: Serve water if guest asks for it or if guest say yes to being served tap water.

One, guests have become extra-careful about the water they drink. A lot of people now drink only bottled or purified water. Two, water conservation is called for given the dreary forecast we are given about water scarcity. Three, there are a lot of people who are just not water drinkers.

Even if you have an abundance of water now, think about being thrifty about it. It's good for your pocket and it's good for nature. Most guests now understand our water situation.

If I may suggest these policies concerning water during service:

- Once guests are seated, ask guests for their order and ask if they'd like to be served water.

- Refill water glasses or goblets only when asked or ask guests if they want their glass refilled. I always cringe when I see a lot of water leftover in restaurants.

Saving on water does not mean holding back good service if done courteously.