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Monday, March 17, 2008

Motivating Employees

Running a restaurant well needs waiters and kitchen staff who are happy about their work and challenged to please guests. Otherwise, it will be a pool of people who will be difficult to coach, rude to guests and who wouldn't mind if a guest is happy or not.

Aside from giving the salary due to your employees, minimum wage that is, what are the other things you can do to motivate your employees?

One major thing to do is talking to an employee and making clear what is needed of them in their jobs. When you have a new hire, make sure he or she is fully oriented about the house rules, what will be his or her benefits and his or her role in the restaurant. The concept and work precess should be explained to them so that they know what is their significance in the operations.

If your budget permits, give employee meals and uniforms for free. Employee meals because it's a restaurant. If he's serving food to people, his tummy should not be empty. At the least, give a discount for employee meals. Uniform because that is an owner's responsibility as part of the consistency and concept of the restaurant.

Service charge? I will suggest it if your pricing permits. You see, you have to add it to your price. At the most, if you do not have service charge, make sure that tips are collected and kept in a safe place and divided equally.

Communicate reminders through meetings and bulletin boards so that employees are up to date of new policies and restaurant promotions. The purpose is to make employees feel involved in the success of the restaurant.

Lastly, conduct employee performance review at least once a year to correct wrong doings and to praise good jobs.

2 comments:

Nocatster said...

A even more unique way in the restaurant business would be to motivate employees by recognition with awards, more ideas at CrystalD Worth checking out for more options after all one size doesn't fit all.

Unknown said...

Hi Cator! Yes you are right. Recognizing employees for a job well done is a must.